When founders Bob and Nick of the growing restaurant chain PDQ opened their first store in Tampa in 2011, they had one thing in mind: to focus on people first and make quality the bottom line. They were highly intentional with this focus from the outset. The name actually says it all: People Dedicated to Quality (PDQ). They set out from the very beginning to create a business … [Read more...]
The Winning Culture of the Lake Nona Publix
I teach a customer service class to corporate and government clients. Fairly early in the material, students are asked to name companies that give the best customer service. Two names have been at the top of the list of responses 100 percent of the time. Those two companies are Chick-fil-A and Publix Supermarkets. If you are a Floridian (especially a native), Publix is in … [Read more...]
Navigating Generational Diversity in Today’s Workforce
Understanding the generational makeup of the current workforce is critical when considering what kind of culture you desire for your organization. Building a winning culture takes effort to understand and respond positively to the four different generations currently employed (see the chart from the Pew Research Center below showing the number of people employed from each … [Read more...]