What makes your business unique?
We are a local “privately owned” and operated full-service pest control company offering indoor pest control, lawn spraying, shrub spraying and termite protection services as well as several additional services such as guaranteed “fire ant” control, tree injection and irrigation repair, to mention a few. We are “one company” that can do it all. Being full service and privately owned and operated make us unique to the industry.
Can you describe the “culture” or “philosophy” with your business?
I can sum up the culture of our company simply by providing you with our company’s mission statement (see below). We have a can-do attitude, and we understand that our success is not based on convenience, it’s based on our customers’ needs. We put the customer first.
Can you tell us a little history of your company? Why did you choose to start it in Harmony?
Luv-A-Lawn and Pest Control, Inc. (formerly Valentine’s Lawn & Shrub Care) was established in 2009 in Osceola County. The owner of Luv-A-Lawn and Pest Control and his team have extensive experience with Central Florida Landscapes with more than 30 years of combined experience right here in Osceola County. Luv-A-Lawn and Pest Control came about as a result of the demand for a high quality local, privately owned and operated lawn, shrub and pest control company. An “old school” company where customer service is job #1.
Joseph A. Valentine is the president and owner of Luv-A-Lawn and Pest Control and was the previous owner of Valentine’s Lawn & Shrub Care. Valentine has more than 26 years of experience in Central Florida and holds the licenses required by the State of Florida to perform and ????
Harmony was a perfect fit for Luv-A-Lawn and Pest Control demographically; the homeowners and our clientele in Harmony are highly educated, business minded and successful. Harmony has the type of clientele we attract. They understand that they will get what they pay for when it comes to our services, and they know if they don’t, they can simply pick up the phone and call the owner! That’s not common in this day and age in this industry. In recent years, we have expanded our service areas to include, Orange, Polk, Seminole and Lake counties.
Can you tell the readers a little about your company? What services do you offer?
Luv-A-Lawn and Pest Control currently has more than 6,000 clients and employs between 35-40 team members annually in five counties. We offer indoor pest control, lawn spraying, shrub spraying and termite protection services as well as several additional services such as guaranteed “fire ant” control, tree injection and irrigation repair We are growing at a steady pace of between 40-45% and continue to employ many local residents. We are always looking for quality minded people who want to join our company in positions of service advisors, lawn technicians, pest control technicians and office personnel.
I know numerous Lake Nona Neighbors use your services. What do you attribute your success and loyalty?
We do what we say we are going to do. We do our best to communicate with our clients so there is a clear and precise understanding of what to expect from our services. We will not sugar coat it. Too many companies promise a rose garden just to “get the sale”; not Luv-A-Lawn and Pest Control. We shoot straight so there is no misunderstanding. It’s a breath of fresh air for many residents, especially those who have had other companies prior to ours. There are several other companies in our area who provide excellent service and stand out in the industry. We are happy to be one of those companies recognized for our excellent service and customer retention. We provide estimates and inspections free of charge and with no obligation. We have a customer referral program that provides a $15 prepaid Visa card to any of our current customers who refer new customers to Luv-A-Lawn and Pest Control. I issue more than 100 of these cards every month. That says volumes about the happiness of our customers. We have a “Team Member” recognition program called the “Reach Out” program, and it provides our team members with a $15 prepaid Visa card if they receive a compliment from any customer. Many of our team members haven’t had to purchase their own lunch in years since we started this program! Lol…
I know you support many local charities and organizations. Are there any you care to mention or discuss?
We do support many local charities, most of which are smaller and always local charities. We support many school-related charities, mostly that have ties to sports. I feel that team sports are very important for our youth. It teaches young adults a sense of pride, teamwork and achievement.
Anything else you would like me to mention or highlight?
I would like to say thank you to all of our customers past and present. We are proud to be your pest control service provider. In August, we were voted for, recognized and awarded as being the “Best in Osceola County” for our industry. Thanks again to all customers past and present.
Please feel free to contact us with any questions:
We can be reached at 407-908-9139, or you can visit us online at Luvalawn.com.