When it comes to your furry, feathered, or scaly friends, they are more than just pets … they’re family. Pet Supplies Plus Orlando Goldenrod owners/operators Mark and Lisa Kutter understand this sentiment and strive to bring that sense of family to those entering their store.
Originally from West Plains in Southwest Missouri, Mark and Lisa Kutter have been married for 29 years. Mark had owned a commercial contracting company, which specialized in banking and medical for 15 years, and Lisa was a public preschool teacher. At this time, their daughter, Amy, had already graduated and moved to Orlando, where she attended the Rosen College of Hospitality at UCF and worked at both Disney and Universal Studios. The Kutter couple began the next chapter of their life in Orlando after a natural disaster devastated their hometown.
“[On] April 29, 2017, an unpredicted historic flood devastated the state of Missouri, with its epicenter being West Plains. The flood destroyed both our home and contracting company,” Lisa described. “Prior to the flood, West Plains had already been struggling since the house market crash. Ready to start something new, we made the decision to move to Florida. For decades, we had brought our family to visit Orlando and slowly got to meet more and more people. We loved the environment and the friendliness in the community. The move was the best decision we ever made as this has become our new home.”
After the flood, Mark worked for two companies all while maintaining his desire to own his own business again. So, in 2019, Mark introduced the Pet Supplies Plus franchise to Lisa and Amy, and a team was formed. Lisa explained that the opportunity for a family-run pet store was exciting, considering what the three of them would bring to the table.
“As manager, Amy incorporated her love for animals and experience in hospitality in training employees and running the day-to-day animal care,” stated Lisa.
The Kutters have raised a variety of pets – dogs, cats, fish, birds, rabbits, reptiles, hamsters, and guinea pigs. Together, they vowed they would create a fun family business with a “no-hassle” environment for their neighbors to enjoy. (Pet Supplies Plus references their customers as neighbors.)
The Pet Supplies Plus mission statement is “to be recognized by pet lovers as the first choice for supplying the highest quality products, services, and value with honesty, compassion, knowledge, and a shared concern for the health and wellbeing of pets.”
“As you enter our store, you will be greeted with a big smile and a warm welcome. Our knowledgeable team members are ready to assist with any questions and locate products that will personally fit your pet’s needs. We strive to have competitive pricing and products for every budget,” Lisa explained.
Pet Supplies Plus offers the following services:
- Self-service pet wash
- In-store rotational vet clinic
- Full-service grooming salon
- Adoption events
- Curbside pickup
- Same-day delivery
You might be wondering what separates Pet Supplies Plus from the competition. Lisa detailed a few things that make the company unique.
“We carry out large items and assist with heavy carts for neighbors. Our trained staff educates on products as well as pets. We engage with everyone who enters our door and value their time, questions, and needs. We love taking pictures of our neighbors’ pets and featuring them on our store’s big screen T.V. and on our social media!”
Pet Supplies Plus Orlando Goldenrod is looking to engage with the community. The company would like to partner with local schools to “bring education and awareness of different pets to students and their families.” Pet Supplies Plus is also interested in serving the community through neighborhood event participation. Please contact franchise owner/operator Mark or store manager Amy if you have an event you’d like to partner with Pet Supplies Plus on.
Every month, Pet Supplies Plus offers new sales and promotions. New products are stocked weekly, flyers circulate with attached coupons and discounts, and the franchise even runs Facebook and Instagram contests with chances to win gift cards and merchandise! Pet Supplies Plus Orlando Goldenrod even offers a free, preferred pet club member reward card, which grants those members access to sales and discounts in store.
Lisa described that “an example of registering the card with Pet Supplies Plus’ website is an additional free birthday gift for your pet, 10 free crickets for every 100 purchased, a free bag of dog or cat food after the purchase of 12 as well as other rewards.”
Keep an eye out for these upcoming events at Pet Supplies Plus Orlando Goldenrod:
- VIP Vet Clinic (In Store)
- Oct. 15 from 5-7 p.m.
- Cake/Ice Cream Social
- Oct. 25 from 1-4 p.m.
- Dressing up your pet for Halloween is encouraged, and you and your pet can enjoy a slice of animal-friendly cake and ice cream!
So, if you’re looking for a sense of family, a great experience, an abundance of pet information and security in knowing you are purchasing the right product for your pet, look no further than Pet Supplies Plus Orlando Goldenrod! The store is located at 5963 S Goldenrod Rd., Orlando, FL 32822. You can also visit petsuppliesplus.com, call (407) 537-9099, or email kuttergroupholdings@pspfranchise.com. Find Pet Supplies Plus on Facebook at @psporlando or Instagram at @pet_supplies_plus_orlando.
Photos Courtesy of Pet Supplies Plus
